Returns, Refunds & Exchanges

The words whose first letter is capitalized carry defined meanings throughout this policy, whether they appear in singular or plural form.

Definitions

• Company refers to Shopdibz Private Limited, Trivandrum, Kerala.
• Products refers to the items offered for sale on the service.
• Orders means a request by you to purchase products from us.
• Service refers to the website and application.
• Shopdibz refers to our firm and online ecommerce platform.
• Stores refers to independent stores owned and operated by sellers on Shopdibz.
• You means the individual or legal entity accessing or using the service.

For certain categories, especially clothing, apparel, and textiles, exchanges for a different size or variant are prioritized over full refunds wherever possible.

If the requested exchange variant is unavailable across participating stores, you may choose a refund to your original payment method or Shopdibz wallet credits.

Product Shade And Image Variation

• Most product images are photographed under studio lighting, so a slight difference in colour or shade may be visible when the product is viewed in natural lighting or different indoor lighting conditions.
• Returns based only on minor colour or shade variation are generally not encouraged.
• Where another suitable variant is available, Shopdibz may support an exchange instead of a return or refund for shade-related preference issues.
• If you need additional clarity before or after placing an order, you may use the Shopdibz chat feature to connect directly with the brand.
• If the product does not match your requirement and the order has not yet shipped, you may contact the brand through chat and request shipment cancellation before dispatch.

The 48-hour rule applies to initiation. Once a valid request is opened within that window, pickup, inspection, verification, and approval may continue within the broader completion timeline below.

• A valid request initiated on time must be completed within 14 days from the date of delivery.
• It is your responsibility to ensure the product is returned promptly after initiating the request.
• You may exercise your rights by contacting Shopdibz through [email protected] or the contact page on the website.

Once a return is approved, you may choose how your reimbursement is handled.

• Shopdibz wallet credits may be used for faster crediting and easier future purchases on the platform.
• If wallet credit is not chosen, reimbursement will be made to the original payment method used for the order.
• Approved refunds to the original payment method are generally processed no later than 2 days after receipt and approval of returned products.

• Due to payment processing limitations, cash refunds below Rs. 25 cannot be credited back to the original bank account, UPI handle, or payment card.
• Any approved cash refund below Rs. 25 will instead be converted into Shopdibz Wallet Reward Coins at a value of 1 Coin = Rs. 1 for future purchases.
• Coin payments are returned to your Shopdibz Wallet, while promotional coins and boost coins are non-refundable.

In order for products to be eligible

• The products must fall within the 48-hour initiation window.
• The products should be in original packaging where applicable.
• The products should be unused and undamaged unless the issue being reported is a received defect or damage.
• Proof of purchase or receipt should be available.

Products that cannot be returned or exchanged

• Products made to your specifications or clearly personalized.
• Products unsuitable for return, products that deteriorate rapidly, or expired products.
• Products unsealed after delivery for health protection or hygiene reasons.
• Products inseparably mixed with other items after delivery.

Only regular-priced products may be refunded. Sale items are not eligible for refund unless required by applicable law.

Shopdibz reserves the right to refuse returns or exchanges that do not meet the above conditions.

You are responsible for the cost and risk of returning products to us or to the seller unless the return flow explicitly states otherwise.

Products purchased from the official store may be sent to Poonthi Road, Kumarapuram, Trivandrum, Kerala, 695011. Products purchased from participating stores should be returned to the relevant store address shown on that store’s page.

We are not responsible for products damaged or lost during return shipment, so insured and trackable return methods are strongly recommended.

If products were marked as a gift and shipped directly to you, gift credit may be issued after the returned product is received. Otherwise, reimbursement is made to the original purchaser.

Verification & Return Fees

• All returned products are subject to physical inspection and validation by the Shopdibz team after they arrive at the warehouse or store.
• For choice-based returns, including wrong size selection, no longer needed items, or change-of-mind requests, a flat Rs. 79 return fee will be deducted from the final refund amount.
• If a customer requests a free return by claiming that an item is damaged, defective, missing, or incorrect, but inspection shows the claim is false, unsupported, or invalid, the Rs. 79 return fee will be applied to the final refund.