Privacy Policy

The words whose initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

• Account means a unique account created for you to access our service or parts of our service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where control means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
• Application means the software program provided by the Company downloaded by you on any electronic device, named Shopdibz.
• Company, referred to as the Company, We, Us, or Our, refers to Shopdibz Private Limited, Trivandrum, Kerala.
• Cookies are small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among its many uses.
• Country refers to India.
• Device means any device that can access the service such as a computer, a smartphone, or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Digital Personal Data means personal data in digital form or personal data digitized for processing, as applicable under Indian law.
• Service refers to the Application or the Website or both.
• Service Provider means any natural or legal person who processes the data on behalf of the Company, including third-party companies or individuals employed by the Company to facilitate the service, provide the service on behalf of the Company, perform services related to the service, or assist the Company in analyzing how the service is used.
• Usage Data refers to data collected automatically, either generated by the use of the service or from the service infrastructure itself.
• Website refers to Shopdibz, accessible from https://www.shopdibz.com.
• You means the individual accessing or using the service, or the company or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Personal Data

While using our service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you.

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP or Postal code, and City

Usage Data

Usage Data is collected automatically when using the service. It may include your device's Internet Protocol address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the service through a mobile device, we may also collect certain information automatically, including the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.

While using our application, in order to provide features of our application, we may collect, with your prior permission, information regarding your location, information from your device's phone book or contacts list, and pictures or other information from your device's camera and photo library.

We use this information to provide features of our service and to improve and customize our service. The information may be uploaded to the Company's servers and or a Service Provider's server or may simply be stored on your device.

We use cookies and similar tracking technologies to track activity on our service and store certain information to improve our services and provide relevant content. We never track user activities that are unrelated to our services and outside our platform.

Tracking technologies may include beacons, tags, and scripts to collect and track information and to improve and analyze our service.

• Cookies or Browser Cookies: a small file placed on your device. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent, but if you do not accept cookies, you may not be able to use some parts of our service.
• Web Beacons: small electronic files used in certain sections of our service and emails that permit the Company to count users who have visited those pages or opened an email and for related website statistics.
• Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your browser.

Cookies We Use

• Necessary or Essential Cookies: Session Cookies administered by Us to authenticate users and prevent fraudulent use of user accounts.
• Cookies Policy or Notice Acceptance Cookies: Persistent Cookies administered by Us to identify if users have accepted the use of cookies on the website.
• Functionality Cookies: Persistent Cookies administered by Us to remember choices you make when you use the website, such as login details or language preference.

The Company may use Personal Data to provide and maintain the service, monitor usage of the service, manage your account and registration, perform purchase contracts and other contracts entered into through the service, contact you by email, phone, SMS, or push notifications, and provide news, special offers, and related updates unless you opt out.

We may also use your information to manage your requests, evaluate or conduct business transfers, and for other purposes such as data analysis, identifying usage trends, determining the effectiveness of promotional campaigns, and improving our service, products, services, marketing, and your experience.

Where required by applicable law, including the Digital Personal Data Protection Act, 2023 and related rules as they come into force, Shopdibz relies on consent, lawful uses, contract performance, legal obligations, and legitimate platform operations as the basis for processing personal data. Where consent is required, you may withdraw it subject to legal or contractual limits.

Sharing Of Personal Information

• For business transfers including mergers or acquisitions.
• With sellers, logistics providers, payment partners, fraud-prevention tools, analytics providers, cloud or hosting providers, customer support tools, and other service providers strictly as needed to operate the marketplace.
• With affiliates, including our parent company and subsidiaries, where they are required to honor this Privacy Policy.
• With other users when you share information in public areas of the service.
• For any other purpose with your consent.

The Company will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy, including legal obligations, dispute resolution, and enforcement of legal agreements and policies.

Usage Data is generally retained for a shorter period of time, except when it is used to strengthen security, improve functionality, or where the law requires longer retention.

Your information, including Personal Data, may be processed at the Company's operating offices and in other places where the parties involved in the processing are located. This means the information may be transferred to and maintained on computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ.

Where cross-border processing or storage occurs, Shopdibz will seek to ensure that such processing remains subject to appropriate contractual, organizational, and technical safeguards and to any restrictions, notifications, or conditions required under applicable Indian law.

Disclosure Of Personal Data

• Business Transactions: if the Company is involved in a merger or acquisition, your Personal Data may be transferred and you will be notified before it becomes subject to a different privacy policy.
• Law Enforcement: the Company may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
• Other Legal Requirements: the Company may disclose Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the Company, prevent or investigate possible wrongdoing, protect the personal safety of users or the public, or protect against legal liability.

Subject to applicable law, you may request access to a summary of your personal data, correction or completion of inaccurate data, erasure of data that is no longer necessary or that must be deleted by law, withdrawal of consent where consent is the basis of processing, and grievance redressal. Shopdibz may require reasonable verification before acting on such requests.

The security of your Personal Data is important to us, but no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Our service is not intended for persons under 18 where applicable law requires parent or guardian involvement, and we do not knowingly process children's personal data in a manner prohibited by law. Where required, we will seek verifiable consent from the parent or lawful guardian before enabling collection or processing.

Shopdibz does not knowingly use children's personal data for tracking, behavioral monitoring, or targeted advertising where prohibited by applicable Indian law.

Our service may contain links to other websites that are not operated by us. We strongly advise you to review the privacy policy of every site you visit, as we have no control over and assume no responsibility for third-party content or privacy practices.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, and where appropriate by email or a prominent notice on the service before the change becomes effective.