Grievance Support
Submit and track grievance or privacy requests.
Use this page to raise DPDP-related requests for Shopdibz, including access, correction, erasure, consent withdrawal, or privacy grievances. Consent settings remain available in Privacy Controls.
Authenticated users
Requests are auto-verified against the signed-in account and stay tied to your marketplace profile.
Anonymous requests
We return a ticket number and verification token so you can verify and track the request later.
Response tracking
Use the ticket lookup below to review status updates and the visible event timeline for your request.
New Request
Tell us what you need reviewed.
Choose the request category that best matches your issue, then explain the marketplace account, order, or data-handling concern clearly so the privacy team can review it faster.
Track Request
Open an existing ticket.
Enter the ticket number to review a request. Anonymous users should also provide the verification token.
Guidance
What to keep ready
Include the marketplace email or phone number connected to the issue so the privacy team can identify the account accurately.
Reference order numbers, dates, or screenshots in the details field when the request relates to customer support, communications, or marketing consent.
For anonymous requests, save both the ticket number and verification token immediately. You will need them to verify and track progress later.
Request Status
Request details and visible timeline.
My Grievances & Requests
Signed-in request history.
When you are signed in, this section shows grievance and privacy requests linked to your marketplace account.