Cancellation Gateway-Cost Recovery
For orders covered by the cancellation recovery policy, Shopdibz may recover the actual payment gateway cost allocated to an eligible item cancelled by the brand or automatically for a missed shipping deadline. Staff-assisted cancellations may also qualify where recovery is expressly selected. Customer cancellations do not automatically attract this recovery.
Eligibility requires evidence that the item has never shipped, an unsettled seller payment that has not been taken for payout processing, and no commission already accrued. Exchange replacement items are excluded. Recovery applies only where the policy is enabled and applicable to the order; historical orders are not retrospectively charged under this policy.
If the actual gateway fee or original item allocation is not yet verified, the recovery remains pending verification rather than becoming an estimated charge. Verified amounts may be collected through future eligible seller payouts. This is recovery of an allocated cost, not a flat cancellation fine. Where it is included in a payout penalty deduction, it is not deducted again as an additional charge.
Seller recovery is separate from the customer's refund and does not reduce the customer's refund entitlement under the applicable refund policy or law.